Understanding Our Return Policy

Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

What is Our Return Policy?

Our return policy ensures that you can shop with confidence. If you're not completely satisfied with your purchase, you can return most items within 30 days. However, to make sure everything goes smoothly, ensure that items are in their original condition with tags still attached. This way, you can get a full refund without any hassle. It's our way of ensuring customer satisfaction because we value your trust.

How Do Returns Work?

Returning an item is simple and straightforward. First, you’ll need to contact our customer service team. They will provide you with a return authorization number, which helps us process your return quickly. After that, package the item securely and ship it back to us. Remember to include your order number for faster processing! We strive to make this process easy so that you won’t have to worry about complicated procedures.

Refund Process Timeline

Once we receive your returned item, we will inspect it immediately. If everything meets our return policy guidelines, your refund will typically process within 5-7 business days. However, this time may vary based on your bank or credit card company. We understand how important quick refunds are, so we do our best to expedite this process. You’ll be notified via email once your refund is initiated, keeping you informed every step of the way.